Customer Satisfaction Questionnaire
Customer Satisfaction
General Scientific is oriented towards achieving complete satisfaction of our customers. For this purpose, we kindly ask you to fill in the following questionnaire and indicate to us possibilities for improvement. This survey is anonymous but you can sign it if you like.
First, define how important (1 - the least importance, to 5 - high importance) are the following characteristics for you, and then rate how General Scientific scored with regards to your recent experience (1 - very bad, to 5 - excellent).
* - indicates a mandatory field.
Test or Calibration service quality
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General Scientific's Score |
Speed of response on changed requests *
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General Scientific's Score |
Compliance to contractual obligations *
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General Scientific's Score |
Attention to detail with calibration certificates *
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General Scientific's Score |
Cooperation of our sales department *
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General Scientific's Score |
Promptness and cooperation of our finance department *
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General Scientific's Score |
Price/terms of payment *
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General Scientific's Score |
Speed of complaint resolution *
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General Scientific's Score |
Way of resolving complaints *
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General Scientific's Score |
Customer support after service delivery *
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General Scientific's Score |
Completeness of documentation accompanying product (certificates of conformance, calibration stickers etc.) *
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General Scientific's Score |