What We Offer
General Scientific offers multiple levels of support. Service can be provided for individual instruments but are most economical when combined with a pool of instruments. General Scientific is happy to review your asset list to see where we can be of assistance
Inspect & Replace Periodic Maintenance
For users who are the most budget constrained, yet desire to have their instruments inspected on a regular basis. General Scientific technicians will follow OEM style procedures and will inspect and replace parts, only as needed.
OEM Style Periodic Maintenance
General Scientific technicians follow OEM style procedures and will replace all parts that would normally be replaced by the OEM. General Scientific technicians will also perform Operational Verification by performing analytical testing when applicable.
Annual Service Contracts
More along the lines of a traditional OEM service contract. You benefit because General Scientific technicians can work on multiple instruments from numerous vendors. Providing wider coverage saves time and money and can reduce travel costs.
Depot Repair Service
For smaller instruments, a Depot or Return To Factory service option is available. For a fixed fee, General Scientific, will provide a diagnostic of the equipment and provide a quotation for repair. The quotation will include the cost of parts and labor
to fix the instrument. Once the quotation is approved, and a PO provided, work will begin.