LAB INSTRUMENT
SERVICE PLANS
 

Life Science Full Coverage Assurance

Instrumentation support plans that ensure reliability and rapid response while incorporating the quality measures necessary for GxP compliance. Our Life Science Full Coverage Assurance package includes:

  • Personalized field service

  • A dedicated point of contact and service email node

  • All labor, parts, and standards for unlimited repair service visits 

  • Technical phone support

  • 24-72 hour response based geography

  • Annual preventative maintenance service (additional PMs available)

  • Comprehensive documentation package

  • Loaner instruments available in some markets

General Scientific • Image and Text
Multi-Vendor Managed Maintenance

More testing, less time, and fewer resources. Laboratories are continually asked to do more with less while maintaining (or increasing) throughput and ensuring quality results. Service contracts can be expensive, but the risks of downtime or a major repair are, oftentimes, more expensive. When instruments are supported and maintained to meet specifications your staff and lab remain productive.

 Full Coverage Assurance

Ensure your instrumentation receives the regular service it requires and the rapid response you need if it goes down. Our Full Coverage Assurance package includes: 

  • Personalized field service

  • A dedicated point of contact and service email node

  • All labor, parts, and standards for unlimited repair service visits

  • Technical phone support

  • 24-72 hour response based on geography

  • Annual preventative maintenance service (additional PMs available based on requirements)

  • Loaner  instruments are available in some markets.

Simple PM Only and IO/OQ Only Services  

Not all equipment requires a service contract. General Scientific offers simple fixed fee services, with no obligation beyond the service visit, for those that want to maintain control of their service program and obtain support on a case-by-case basis. This model is ideal for labs that:

  • Want to minimize contracts for equipment that rarely fails,

  • Reduce high-level contracts, or

  • Keep IQ/OQ/PQ qualifications separate from a service contract while maintaining a high level of compliance.

  • Personalized field service