Page 1 of 1

Customer Satisfaction

General Scientific is oriented towards achieving complete satisfaction of our customers. For this purpose, we kindly ask you to fill in the following questionnaire and indicate to us possibilities for improvement. This survey is anonymous but you can sign it if you like.

First, define how important (1 - the least importance, to 5 - high importance) are the following characteristics for you, and then rate how General Scientific scored with regards to your recent experience  (1 - very bad, to 5 - excellent).

* - indicates a mandatory field.

Test or Calibration service quality

12345
Importance
General Scientific's Score

Speed of response on changed requests *

12345
Importance
General Scientific's Score

Compliance to contractual obligations *

12345
Importance
General Scientific's Score

Attention to detail with calibration certificates *

12345
Importance
General Scientific's Score

Cooperation of our sales department *

12345
Importance
General Scientific's Score

Promptness and cooperation of our finance department *

12345
Importance
General Scientific's Score

Price/terms of payment *

12345
Importance
General Scientific's Score

Speed of complaint resolution *

12345
Importance
General Scientific's Score

Way of resolving complaints *

12345
Importance
General Scientific's Score

Customer support after service delivery *

12345
Importance
General Scientific's Score

Completeness of documentation accompanying product (certificates of conformance, calibration stickers etc.) *

12345
Importance
General Scientific's Score

Is there anything else you would like to tell us?

What is the most important thing we can do to improve our service?

In which areas are our competitors better than we are?

How would you feel about recommending us to colleagues?

Suggestions/comments:

Questionnaire completed by: